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3.2 Based on 101 reviews
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    • Salesperson 3
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Lord And Taylor Kate Spade Foxy Flip Flops Review from Tampa, Florida
1 of 3

I purchased these flip flops for my maid of honor. I thought I was getting a great deal from a reputable company. I was furious when I opened the box to find that the shoes were USED!! They have marks on the bottoms and the side!!!!! Haven't heard back yet from the company. I'm totally devastated, because I really thought I had lucked out. They are sold out now and I'm sure will only want to refund my money. Which is NOT acceptable. I did not... Read more

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I can be on the phone forever ! then they just hung up on me not even answer the phone ! also Lord and Taylor have problem to return to customer money back !, I have calling them almost every day , no result ! I ordered item July 28, 2016 my order number was 114-211-7993 I refuse the package because they charging too much shipping and handling I refuse the package because they charging too much shipping and handling ! now I have problem... Read more

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I saw a pair of Kate Spade flat black and white plaid shoes. The sales girl was around 19 to 20 years old. I asked to the girl if they had a size 9 in that shoe she told me her 19 year old friend had that shoe and I was to old to wear it. I said really I told you my shoe size I don't remember telling you my age and I didn't know shoes had an age limit on them. I had a strong feeling when she went back in the stock room that she was going to... Read more

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I sent two items to be returned by mail to Lord and Taylor and the cheaper of the two items was only processed while they were both in the same box. I did not receive a refund for my item that was $33.12. I want my money back! This is completely unacceptable. I live on the west coast, so I could not do in store returns. This company is very unorganized with their inventory as well, as one of my orders was cancelled at shipping time. But I wasn't... Read more

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No Lond and Taylor for me anymore.. Always when they have sale, and I placed an order after few days I received an email that the order was canceled because the product is out of stock... Many times I put items in the cart and it showed me different prices.. Very bad customer services, they just say apologize and that's it... They said if I want to be sure the item is in stock to call them to place the order... I don't have time to stay on the... Read more

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Absolutely terrible!!!! I placed an order for a Kenneth Cole Tankini top, and paid 15 dollars for 2 day shipping. 3 days go by, still no shipment email, acknowledgement, or sign of my product. When I called yesterday to cancel my item, (surprisingly the service actually helped me, kudos to her.) I learned that my product was coming from a store outside of theirs, hence the delay. Today I finally received my cancellation notice. (Waiting to see... Read more

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Your phone lines are out of order or your computers are down frequently. Your customer agents are rude( hung up on me)... Or not well trained. I have been trying for weeks to track down a return. I am so through with L and T. Just opened a charge in June. Where are my scissors? I don't think I want to go through this again. I see now why several of your stores have closed. (And why does this have to be one hundred words or more?) Lord and... Read more

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PLEASE DO NOT BUY OR DO ANY BUSINESS WITH LORD AND TAYLOR!! There is something seriously amiss with Lord & Taylor's internal management. Poor training? Incompetency? Internal individual fraud? Corporate unethical practices? I don't know, but... First of all, their claim that return shipping is FREE is so deceptive. I called multiple times before and after purchasing 2 different sized dresses, to make sure i understood the return process as I... Read more

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2nd bad experience at this locale, with little staff in ANY department to help a customer. Registers have no one to ring up sales, merchandise poorly displayed with clothes off the hangers, on the floor, mis-sized, etc. I always remembered Lord and Taylor as having professional retail merchants who were well dressed, polite, knowledgeable and helpful. Not at this location. Very sad... I wouldn't be surprised if this locale has a very high... Read more

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Lord And Taylor - Dressing Rooms!
1 of 4

I went to the King of Prussia store last Saturday evening to purchase a cocktail dress. I chose a few to try and on and went into the Fitting Room. From there, my experience was downhill. There were multiple empty dressing rooms -- well, empty of shoppers -- but none fit to try on clothes. Clothes were stacked on every hook and chair with no place to put my clothes or the ones I wanted to try on. The floors were dirty. The cleanest was the... Read more

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