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Never purchased from Lord & Taylor before so what did I know? They have a reputable name, around for years so I had no hesitation purchasing online. I ordered a few items. My card appeared to be double billed; I called customer service and that was resolved. When I...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
I didn't like
  • Refund
#1132253
Just an update here so others thinking of buying from L&T will know what they're in for if the order goes astray. After 5 phone calls and countless emails promising someone would get in touch with me in 24-48 hrs and then again in 24 hrs, nobody contacted me (with the...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1132005
Liberal freaks running the store. Went to buy clothes and the clerk would not help. Erica ran around the store like she was on drugs or something. Called management spoke with Judith and Hannah who were rude and refused to provide any service. Ended phone call abruptly.
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1131463

Lord And Taylor - Web ad fraudulent

Lord And Taylor
#1112070
Lord and Taylor Online ads are fraudulent. Advertise shoes at a reduction from $90 to $27, but when I click through the ads it leads to l and t webpage where price is $90. I have sent numerous emails with the screenshot attached and have had no one even care to address my concern.
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Lord And Taylor - I'm owed $600

Lord And Taylor
#1084241
I mailed a return worth 600 in late June, received refund email confirmation on 7/11 and still haven't received my refund. Today is 8/6. Ive called three times and emailed twice. I am told it will take 5-7 business days over and over again and no refund has been received. A refund should have been processed on 7/11 when the package was entered into their system.
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Lord And Taylor - Blocked from placing orders

Lord And Taylor
#1083901
I have been blocked from placing orders. This after the company told me they want me to come back.
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Lord And Taylor - Worst place and worst customer service

Lord And Taylor
#1078069
I placed order for two items and they cancelled one of the items on the note saying the item is not available on the size. After I called them they told me second time my order # is different from what I had originally chosen. They seem to be a fraud company
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The managers act like they're above all in the women's department to their employees and customers
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1131151
Placed an order, received email confirmation with order # and estimated date of arrival but order never arrived. After 2 weeks, started calling customer service, was told they could not find my order in the system. Then told their internet was down the day I ordered. I...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.2
I didn't like
  • Generic customer service messages
  • Poor english skills of cs rep
  • Do not honor what was promised
#1129422
After I used L&t USPS return label to return 2 tops, I received an email confirmation- FromLord & Taylor Sent: Tuesday, October 17, 2017 2:29 AM "Thank you for shopping at lordandtaylor.com. We have received your recent return for the item(s) below...." Since I did not...
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Anonymous
Anonymous

We are going through the same circus ourselves now. We returned our merchandise via post on July 11 and as of today (November 13) still no refund. I wonder if I was 4 months...

#1129245
I have now placed 3 orders with L&T and each time has been terrible. First order in August for a dress, placed order and never received after 2 weeks I called and was told they couldn’t find the order and then it was canceled due to no more available.... fine I went...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1126640
I ordered a shoes about week ago and it still processing. Very slow omg
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1125980
I bought a coat yesterday in the store. It was marked $180 on sale for 50 percent off. I also had a $15 coupon. So it cost me $75. I thought that was a good sale. This morning it was on their website for $72 - 60'percent off AND I didn't have to use my $15 coupon to...
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Anonymous
Anonymous

They will refund you the difference and give you back the coupon. I bought a coat and thenext day it went to 60 percent off. I went back to the store and got my extra 18 dolla...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

I didn't like
  • Price deception
#1124939

Contact Lord And Taylor

Mailing Address:
Lord and Taylor
250 Highland Blvd.
Wilkes-Barre, PA 18702
Phone:
(800) 223-7440
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Lord And Taylor - The website is not Mobile friendly
Lord And Taylor - The website is not Mobile friendly
Lord And Taylor - The website is not Mobile friendly
My mum gets a discount here but I'd still prefer shopping online at Macy's to avoid having to scroll in and out of the page to click on tiny links. The website is not at all mobile friendly. The drop down menu on the home page does not allow you to view the actual drop...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

3.3
#1123053