filters
state:
Show
city:
Show
category:
Show
product:
Show
SUMMARY: Stolen package. Lord and Taylor won't help until I file and fax a police report. They did not even ask my identity or the order info - I was immediately refused service. WHOLE STORY: My package was stolen this morning because Lord and Taylor did not require a...
Read more
offconsumerpissed
offconsumerpissed

So, they are suppose to just take your word and send you double the amount of products you paid for with no proof of anything? If you are an honest person that truly just had ...

2.5
I liked
  • Competitive price
  • Price
  • Product
I didn't like
  • Phone customer service
  • Stolen package policy
  • Not taking responsibility with customer jumping through hoops
After approximately 50 years of shopping at L&T, I will no longer step foot in that store!! Their management is repulsive, rude and disrespectful. Saturday I brought two sleeveless dresses to be returned. I did not retain my receipts, however, brought my L&T invoices,...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
I didn't like
  • Customer service managers burlington ma
#1050437
The shoe section at Garden State Plaza Lord and Taylor had terrible customer service. It took so long to get the attention of a sales associate in bringing a certain shoe in my size. When the store did not have the shoe in my size, the sales associate then when on to...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

3.9
#1049505

Dress Review

Lord And Taylor
#1045124
3.0
I ordered a formal dress online which I had tried on several days before. Once it had been delivered I tried it on and noticed the jewls on it were hanging off and the dress had a million lose threads hanging off of it.
Comment Be first to start a discussion
Show

Usps Delivery Service Review

Lord And Taylor
#1037936
I am Carmen Betancourth.My order 1148959378 of 04/14/2017 with tracking number 9251299994738562192856 appears that it was delivered by USPS yesterday 04/21/2017 but I have not received the package. What happened. I need to receive the items I already paid. Thank you.
Comment Be first to start a discussion
Show

Short Review for April 19, 2017, Pc_bad_quality

Lord And Taylor
#1036276
After 40 years you lost a very good client. Petite. Will this be hidden too ? Friends and family? What is going on here. Goodbye
Comment Be first to start a discussion
Show

Short Review for April 19, 2017, Pc_bad_quality

Lord And Taylor
#1036263
No longer LT client just wrote a review and no where to be found like sales associates and their website
Comment Be first to start a discussion
Show
This store had renovations going on for MONTHS and we obviously thought the store was being upgraded. Now that renovations are completed, not only me but all my family and friends who have been shopping there and loving it for over 30 years, are NOT shopping there...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

2.2
I liked
  • Way the store used to be
I didn't like
  • Filthy store
  • Poor english skills of cs rep
  • Poor customer service
#1046649
I have been a black card customer for several years. I purchased a dress at the Manhasset store and a few days later another dress in Garden City. A plastic security tag was placed on the second dress.This is the first time I had ever seen this. I found it offensive...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

2.8
Product
I didn't like
  • Return policy on dresses
#1045053
I have shopped at L & T for fifty years. I have a black card. I love the store. I was sickened and disgusted to see that you are selling Ivanka Trump's clothing line. Enriching a member of that hypocrital, uncaring, intellectually vacant family, already billionaires,...
Read more
4.7
#1044133
I am very disappointed with the service I received on order The order was placed with Shoprunner’s two day shipping (which I confirmed with Shoprunner themselves). Instead your company placed the order with standard shipping, which in that case I would have not ordered...
Read more
Anonymous
Anonymous

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1043925
on saturday 4/29/2017 on your charity day , i purchased 2 pairs of espadrilles that were going to be shipped to me to my home in Los Angeles they were promised to arrived within 5 days. Today sat may 6 I called Lord And taylor store on 5th avenue N Y,, spoke to a nice...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1043813
Went to buy polo sweatpants for husband. Grabbed pants right next to register that happened to be for shoes. This is lord and Taylor Scarsdale NY. The lady rang up someone in front of me, then looked at me and walked away. The guy next to her said he does shoes and...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

3.6
#1041135
I retruned 2 orders and never got a refund. After numerous calls and emails and afer couple years went by, they agree to offer refund for 1 order, but refuse to call me tomverify credit card number the refund was processed since i have closed my accounts that i used to...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

2.5
#1039968