Susan L Xek

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Verified Reviewer

Can't talk to Customer Service

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I just bought a dress from them and see it's on sale now. I would like an adjustment as it doesn't make sense for them or me to buy it at sale price and return 1st one.
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Loss:
$45
Pros:
  • Good products
Cons:
  • Refund issues

Preferred solution: Price reduction

User's recommendation: Don't shop there if you might need to exchange or return

Leslie S Zzm

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Verified Buyer
|

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Verified Reviewer

Sent numerous texts calls ans emails nobody responds

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Lord And Taylor - Sent numerous texts calls ans emails nobody responds
Lord And Taylor - Sent numerous texts calls ans emails nobody responds - Image 2
Trying to return a gown for the past week and a half. Sent texts chats emails phone calls. Nobody responds. The dress shows up not refundable when I put in the order. Umber but NOWHERE on the website page did it say final sale or not refundable. This is outrageous. Nobody to contact to send it back and the return address to ship back to is only a shipper. I already called them as well.
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Loss:
$898

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM LORD AND TAYLOR ONLINE

Debra J Cvc

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Verified Reviewer
| map-marker Kennebunk, Maine

Frustrated trying to find a veritable HR phone number.

Amazingly difficult time trying to find out if L & T is hiring for remote Jobs! Would you help me please. Id love to apply. Ive been in retail for over22 years and is skilled in customer service! Kindly, Debra James 862.206.9427
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Pros:
  • Availability
Cons:
  • Customer service does not pick up

Preferred solution: Remote Job

Rachael E Xoq

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Verified Reviewer

This company has the very WORST customer service

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My highly anticipated order arrived today, but when I opened the package, I found that I not only received the completely wrong product but also the wrong size!!! To my extreme frustration, I was disconnected every single time I tried to contact customer service!! I've tried using the chat feature abut received an out-of-order message. Also, I sent an email but no response! I hate Lord and Taylor and will tell all of my family and friends to never ever purchase from them ever again!!! I have no idea if I will ever get my money back, since they don't seem to have anyone available to discuss their incompetence regarding order fulfillment. I would give them zero stars and that would be too high a ranking!
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Loss:
$49
Pros:
  • No pros
Cons:
  • Cannot talk to customers
  • Order fulfillment
  • Incorrect phone number incorrect return policy no follow up

Preferred solution: Deliver product or service ordered

User's recommendation: Shop elsewhere!

Kedrick Hsn

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Verified Reviewer
| map-marker Yonkers, New York

I need a copy of my statement emailed to me

I need a copy of my last statement and balance for legal purposes because I need to show a copy to the courts
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Kedrick Hsn

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Verified Reviewer
| map-marker Yonkers, New York

I need a copy of my statement emailed to me

I need a copy of my statement emailed to me for legal court purposes both statement and balance please
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Laura X
map-marker Morristown, New Jersey

Hard to find support for any order issues

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I called customer services and a lot of irrelevant questions and end disconnecting me . Even hard to leave comments?
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Pros:
  • Somewhat value
Cons:
  • Deceptive pricing online
  • Thieves and idiots

Preferred solution: Full refund

Anonymous
map-marker River Edge, New Jersey

Gift card balance

I had 2 gifts cards from Lord & Taylor and was informed that they are under new ownership & will not honor any gift cards.
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Diane A Nff

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Verified Reviewer

Issue with my order

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They didnt take off take off the 15% they promised for giving them my email. Tried 4-5 times by email, chat, and text, no response!!! Will never order through them again. Diane
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Loss:
$24
Cons:
  • Horrible customer experience

Preferred solution: Price reduction

User's recommendation: Stick with Macy’s

Pieper Oul
map-marker Lancaster, Ohio

Did not get order

Did not get order &&&&&&&&&&&&&&&&&@@&@&knkkjjmnnnnnnjjnnnnnnnnnnjjjjjjjhhnnnnmnnbbnnnnnnnnmmmmmmmmmmmmmmm
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Loss:
$120

Preferred solution: Deliver product or service ordered

Lee R Ysy

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Verified Reviewer

Very mediocre customer service response

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When I went to their website on November 3, i was offered a 15% discount on my first purchase if I provided my email address, which I did. I immediately received a discount code to add to the order and did not see any restrictions for usage anywhere on this email.

When I tried to apply it to my order, it wouldn't take after several attempts so I placed my order and emailed their help desk. A very nice person responded and said that discount code no longer existed and was only for purchases in October. I explained that I received this code on November 3 and placed my order on November 3 and said they should honor it. Again, they explained it was outdated and gave me a new code to use for future purchases.

I emailed that if this was how they do business, I would NOT be making any future orders and would return my purchase ( it was a

$ 598 dress). Finally, I get an email saying that they will make a one time exception and allow the discount ( which I have not seen on my credit card yet) Addiitionally, it's been 7 days since the order was placed and I have not received any further emails about when the dress would be shipped.

I also ordered a dress from Saks Fifth Avenue on November 4 and I have already received that dress. I'm not inclined to order anything again as there are too many options such as Saks, Bloomindales, Nordstorm etc with much better service.

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Preferred solution: Price reduction

User's recommendation: Not good customer service

Anonymous
map-marker Newark, New Jersey

Bad customer service ! 0 for Rating this company

I was trying to return an Item. I'm very disappointed from your service . For more then a month I'm trying to return an Item and it's not letting me . Now it's says I'm over the time for the return. I was trying the live chat nobody was there , I was trying to email no e mail , I was trying to call no phone and or no answer ! I'm about to call the credit card company . So I hope to resolve it before Im calling the credit card to cancel . I feel that its a scam and Im very disappointed. Thank you
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User's recommendation: NO NO NO ! Don’t Buy From Lord and Taylor

lydia g Ook
map-marker South Salem, New York

Never received my order/their tracking number never worked/cant reack customer svc

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If you try all their phone numbers, you get agents trying to sell you medical alert or roadside assistance. You can't reach customer service. This is a sham. I placed my order on Dec 6 2021, they took the funds out of my bank, I got the tracking from USPS which shows never left warehouse (Or whatever in NJ). I have written at least 10 letters and get idiot replies "they will get the team to look into it". It is now December 26th. I DON'T BUY FROM will contact the BBB as I think I am getting scammed.
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Loss:
$58

Preferred solution: Full refund

User's recommendation: don't buy from Lord & Taylor. They are not worthy of a 1 rating!!!

Janice G Wid

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Verified Reviewer

Never got my money back!

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Updated by user Dec 19, 2021

No progress so far, My bank is handling it.

Original review Dec 19, 2021
Returned coat on the 20th of November. Bought on the 15th of November. Got address of warehouse in Pottsville, PA. Letting my bank handle the problem.
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Loss:
$180
Pros:
  • Cute merchandisr
Cons:
  • Of ei v

User's recommendation: Beware of this store.

Christina N Hdz

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Verified Reviewer
| map-marker Green Bay, Wisconsin

I am trying for the past two weeks to make a return

I am trying to make a return and exchange for two items and pay the difference for the past two weeks with no luck, Returnly doesnt work with too much info but doesnt work My order number is 18317**** open eyelash cardigan sweater $44 I want to return and exchange to Find your Angle Sweater size 1X 69.99 Kimono sleeve Space Dye Cardigan Sweater size X $39.99 I will pay the difference when you call me, I should get a 20% discount for buying two items on sale Christina Narciso
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User's recommendation: I have no idea what to do next

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