Lord And Taylor
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't talk to Customer Service
- Good products
- Refund issues
Preferred solution: Price reduction
User's recommendation: Don't shop there if you might need to exchange or return
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent numerous texts calls ans emails nobody responds
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE FROM LORD AND TAYLOR ONLINE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kennebunk, MaineFrustrated trying to find a veritable HR phone number.
- Availability
- Customer service does not pick up
Preferred solution: Remote Job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company has the very WORST customer service
- No pros
- Cannot talk to customers
- Order fulfillment
- Incorrect phone number incorrect return policy no follow up
Preferred solution: Deliver product or service ordered
User's recommendation: Shop elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yonkers, New YorkI need a copy of my statement emailed to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yonkers, New YorkI need a copy of my statement emailed to me
Hard to find support for any order issues
- Somewhat value
- Deceptive pricing online
- Thieves and idiots
Preferred solution: Full refund
Gift card balance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with my order
- Horrible customer experience
Preferred solution: Price reduction
User's recommendation: Stick with Macy’s
Did not get order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery mediocre customer service response
When I went to their website on November 3, i was offered a 15% discount on my first purchase if I provided my email address, which I did. I immediately received a discount code to add to the order and did not see any restrictions for usage anywhere on this email.
When I tried to apply it to my order, it wouldn't take after several attempts so I placed my order and emailed their help desk. A very nice person responded and said that discount code no longer existed and was only for purchases in October. I explained that I received this code on November 3 and placed my order on November 3 and said they should honor it. Again, they explained it was outdated and gave me a new code to use for future purchases.
I emailed that if this was how they do business, I would NOT be making any future orders and would return my purchase ( it was a
$ 598 dress). Finally, I get an email saying that they will make a one time exception and allow the discount ( which I have not seen on my credit card yet) Addiitionally, it's been 7 days since the order was placed and I have not received any further emails about when the dress would be shipped.
I also ordered a dress from Saks Fifth Avenue on November 4 and I have already received that dress. I'm not inclined to order anything again as there are too many options such as Saks, Bloomindales, Nordstorm etc with much better service.
Preferred solution: Price reduction
User's recommendation: Not good customer service
Bad customer service ! 0 for Rating this company
User's recommendation: NO NO NO ! Don’t Buy From Lord and Taylor
Never received my order/their tracking number never worked/cant reack customer svc
Preferred solution: Full refund
User's recommendation: don't buy from Lord & Taylor. They are not worthy of a 1 rating!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my money back!
No progress so far, My bank is handling it.
- Cute merchandisr
- Of ei v
User's recommendation: Beware of this store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Green Bay, WisconsinI am trying for the past two weeks to make a return
User's recommendation: I have no idea what to do next
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