Lord And Taylor
Reviews and Complaints
I keep sending emails and texts regarding an order that was marked as delivered but wasn't (I was home and went down to pick it up as soon as I got the confirmation email). So no package was delivered
User's recommendation: Stay far, far away. Too many other sites to order things from.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received any correspondence concerning my return and refund
- There is no communication with this company they have not tefund
Preferred solution: Full refund
User's recommendation: I would not shop with them if I were you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGave wrong shipping address on a order
Preferred solution: Send my order to my address again 5603 drumlin field way
I need you to tell me that I don’t know that why I’m asking you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am missing an item from my order.
- Quality merchandise
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I hesitate to recommend them due to their terrible customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaTo pay a old bill
Order number- 18371**** Good afternoon, I am reaching out because I have emailed over 5 times now in regards to my order, I never received, I end up canceling because never received, requested refund, the card that I used is no longer valid, they told me that's the only way that I can receive my refund is that card, I called my bank, they stated all they have to do is update the info or send your refund in check form. I sent message stating this, never heard back from anyone, you guys can not just keep people's money in any circumstance.
Now customer service is avoiding my emails. I have shopped with lord and taylor for many years never had an issue. After reading reviews yesterday I was appalled of so many people stating not only not receiving orders,but not having their refunds returned.
Everyone likes nice things and work hard to get nice things, not for their money to be taken. I am deciding to start a blog, to start a class action law suite to help people get there money back, this is unfair, I don't care if it was $32.97 you can not continue to keep people money and ignore them.
- Unable to talk to someone
Preferred solution: Full refund
User's recommendation: Become part of the class action law suite, stop these people from taking your money!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived damaged luggage
- Unable to talk to someone
Preferred solution: Full refund
Package not received
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Service
Preferred solution: Full refund
User's recommendation: Stay AWAY
No customer service
- Non
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: No not buy here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington, District Of ColumbiaBilled twice for same item
No one picks up
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have written and written they will not refund my moneyb
- Will not refund or correspond with you
Preferred solution: Full refund
User's recommendation: Please do not order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New City, New YorkExchange dress
User's recommendation: Stay away
Damaged product
User's recommendation: Do not order from them
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I Received mine all damaged too. It’s damaged to the point where you cannot see the tracking number on the package.
They refused to do anything for me because I don’t have a tracking number. When I go onto the SHOP app it states that the order hasn’t even been sent yet, so I can’t even give them the tracking number off the app.