Lord And Taylor
Reviews and Complaints
They charged me for an item that they didn't deliver
- Customer service was awful
Preferred solution: Full refund
Never sent refund
- Nice clothing
- No customer service for online orders
Preferred solution: Full refund
User's recommendation: Don't order online. Customer service is the WORST.
Return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange the item
- Fragrance saleswoman
- Way the store used to be
- False advertising
Preferred solution: Deliver product or service ordered
User's recommendation: sending the item before carefully check.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with intest rate ??
- Zero concern to provide customer service
Preferred solution: Full refund
User's recommendation: I will not recommend Lord &Taylor's to any of my family members or friends.
Wrong size delivered TWICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBAD EXPERIENCE ON REFUND
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY .
Help i wabt
- Customet service
Preferred solution: Full refund
Want to change my order size to 8 instead of 6
Haven’t heard back from anyone at L&T
User's recommendation: Don’t order during Covid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting for $92 refund.
Not resolved as of 5/3/2020
- Products
- Customer service and the site
Preferred solution: Full refund
User's recommendation: Don’t try to return anything to Lord and Taylor and expect a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Product
- Online service
Preferred solution: Full refund
Not happy with store at all
Preferred solution: Full refund
User's recommendation: Stay out if Boca Raton store ho Macy’s Nordstrom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerINORDINATE DELAY IN SETTLING CASE
I must have spent over 10 hours on the phone with 6 representatives at their call center.Each time they apologized profusely and promised to have the problem resolved but nothing has happened yet.
- Products
- Great reductions on designer merch
- Incompetent rep
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelay in Refund
- Return policy should be re-evaluated
Preferred solution: Full refund
User's recommendation: Read the return policy, it sucks. Considering that most of the stores are now closed and most customers must shop online, it’s ridiculous.
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Lord & Taylor has been doing this to everyone. I found it in the comments on their Facebook page.
They are giving everyone a hard time about returns even if you are in the time frame. I had to call my credit card company to dispute charge. Supervisors don’t help.
They say write to corporate. Which people are saying L&T going out if business.