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4.2

I placed an order today and a few days ago, over the phone. The problem is now, I can't understand them, and that can't understand me.

Placing the order today, the first customer service representative, after speaking with me, didn't understand or couldn't speak English, so she kept saying hello? hello?, there was nothing wrong with my telephone, I was speaking to her on an old fashion plug in the wall landline phone. When I placed the order on Friday, the customer service person was trying to rip me off in shipping!

Since you have changed your website, I don't feel comfortable placing my order online, the shipping was $10 and some change, she told me it was $15.99! When I would call in an order no problem, but now, I don't feel like repeating myself over and over.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Lord And Taylor Pros: Product and sales price.

Lord And Taylor Cons: Customer service.

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Andrick Rxb

Thank you for getting in touch with us! We're so sorry to hear about this.

Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.

We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!

Guest

Welcome to the new world!

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