Lord And Taylor Phone Numbers and Emails

Toll-Free Number:

  • (866) 465-8292
    Billing Support

Customer Service:

  • (650) 747-8331
    For Text

Lord And Taylor Emails:

Customer Service
csr@lordandtaylor.com
Send Message
Is this your business?

How to Contact?

Most Popular Number:

(866) 465-8292
Billing Support
Total calls: 1 397 Issues resolved: 11 Last call: Mar 28, 2024

What Is the Lord and Taylor Customer Service Phone Number?

If you need to get in touch with Lord and Taylor's customer service, you can reach them by dialing Lord and Taylor phone number 1-800-223-7440. Their customer service team is available to assist you during Lord and Taylor hours- Monday to Saturday from 8 AM to midnight, and on Sundays from 8 AM to 10 PM Eastern Standard Time (EST).

These extended hours of operation allow you to contact Lord and Taylor customer service at a time that is convenient for you. Whether you have inquiries about their products, need assistance with an order, or have any other concerns, their knowledgeable representatives will be available to provide the support you need.

What Are Lord and Taylor Business Hours?

This online-only store has its usual business hours from 9 AM to 5.30 PM ET. You can contact Lord and Taylor either via the Live Chat option available in its website or text them at 1-650-747.8331.

You also have the option to get in touch with Lord and Taylor via email - send your queries and issues at help@lordandtaylor.com. A Lord and Taylor customer service representative will get in touch with you as soon as possible.

How Can I Contact Lord And Taylor Directly for Returns?

Lord and Taylor have their very own return policy described in detail on the official website of the company - you can get every detail from the website. You can send an email at help@lordandtaylor.com requesting assistance related to the returns of your product.

If you do not want to wait for an email response, you can also live chat Monday - Friday: 9:00 AM - 5:30 PM (EST). You can also connect via a text message 5 days a week from Monday - Friday at 1-650-747-8331 with a Lord and Taylor customer service representative.

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Contact Information

Lord And Taylor Website:

Lord And Taylor Help Center:

Corporate Office Address:

Lord and Taylor Ecomm LLC
1735 Jersey Ave.
North Brunswick, New Jersey 08902
United States

Other Info (opening hours):

Live Chat Hours:

Monday - Friday: 9:00am - 5:30pm (EST)

More contact details

Lord And Taylor Customer Service Reviews

1.2 / 5
Bad
Tamla Svz
No return label provided
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Then never got back to us by email or text. Very frustrating when dealing with a company with zero customer service. I sent a complaint to the BBB.

Read full review
Sheryl S Lyk
Lost order. Order #18382****
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I placed an order 2/13/24 for earrings . I have yet to receive them.

( today is 3/20/24)When checking with tracking # it says label created , nothing further . I have contacted UPS to check on the tracking # and they never received it to scan it, there fore there is no further movement on this order.
Ii have tried texting your # you provided , no answer, I have sent previous e-mails , and tried to do the live chat, did not work .
I am shocked with a company as Lord and Taylor has such terrible customer service . I would like a reply with an ANSWER as to where my pkg is , or I want a refund of $62.20.

Last time I sent e-mails, it took a while to receive an answer . Sheryl Smith

Read full review
Carol B Kqe
Did not get full refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I placed my order on 2/12/24. After 3 weeks, it still hadn't shipped so I started emailing, chatting and texting.

At first I received emails right away, but that was only to tell they were concerned and doing what they could to expedite my order. When it still didn't ship, I asked them to cancel my order and give me a refund. They gave me a partial refund for something I didn't receive! I have emailing them for my full refund, but haven't heard anything!

Very poor customer service and company! Do not buy anything from Lord and Taylor!

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Shabnam H Aqo
I’ve never gotten my package
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have emailed them several times and mentioned that I did not receive my package because the post could not find the address (which is actually a joke). They even refunded the amount I paid.

In response to my emails, they just apologized and exactly copied / pasted one email and sent it to me again.

Seriously? They are insulting the customer's intelligence and unfortunately, I have to say that them customer service is zero.Shame on you !!!

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How Good is Lord And Taylor's Customer Service?

Mayrani Hbc
Mayrani Hbc
Feels Disappointed | Mar 24, 2024

Before it was very good but now it's not I made a purchase on March 13 and still didn't hear anything about my order this is not good lord and taylor is my favorite store but now I don't no what to say

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Geraldo Ord
Geraldo Ord
Feels Disappointed | Feb 21, 2024

Horrible.Can not contact anyone!

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Maryvonne H Bwa
Maryvonne H Bwa
Feels Disappointed | Feb 17, 2024

theynsendmy wrong size I did'nt asked

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Marianne O Iwk
Marianne O Iwk
Feels Disappointed | Feb 15, 2024

Terrible! I want to talk to a person and not get automated emails repeating their return policy and not complying with the policy when I tried to return a $500 dress

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Lovie Yrc
Lovie Yrc
Feels Disappointed | Jan 24, 2024

It has been awful

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Evett Tyv
Evett Tyv
Feels Disappointed | Jan 24, 2024

Their customer service doesn’t exist. I couldn’t reach anyone. Waisted an hour of my time. Now, the merchandise I wanted to purchase is gone. I will NEVER shop there again. I expected more from Lord and Taylor.

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Summary of Lord And Taylor Customer Service Calls

5.9K TOTAL
CALLS
03:38 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lord And Taylor?

Return/ Replace Question:

  • “No return label provided”
  • “Return”
  • “Exchange issue”

Shipping and Delivery Question:

  • “Tracking package”
  • “Order not delivered”
  • “Did not receive order”

Request for Information Question:

  • “I would like to talk about my order”
  • “To check on an order.”
  • “No confirmation email”

Payments and Charges Question:

  • “Double payment on order”
  • “Mistake on bill”
  • “In re to promo code”

Refund Question:

  • “Refund for order that should have shipped but has not”
  • “Was promised a partial refund”
  • “To get my refund”

Activation/ Cancellation Question:

  • “A cancelled order that I didn't cancel”
  • “Online order cancelled”
  • “I need to cancel a order”

Cards Question:

  • “Lost card”
  • “My non expired gift card”
  • “About gift card”

Product/ Service Question:

  • “The phone numbers provided were not working numbers”
  • “Broken dishes”
  • “Damaged item”

Staff Question:

  • “Customer service regarding my orders”
  • “Customer Service”
  • “Need to call to customer service. Have text a couple of times.”

Account Question:

  • “Get my balance”
  • “False misleading subscription- mad”
  • “I like to pay but I can't log in”

Website/ Application Question:

  • “I tried to apply a code at checkout and was unsuccessful. I chatted with somebody on the website but never heard back from them.”
  • “Can't find purchase on site”
  • “Order online”

Employment Question:

  • “Obtaining copy of W2”
  • “Employment record”
  • “For my 401k”

Other Question:

  • “My order didn't arrive. A88QPKPHX”
  • “Order issue”
  • “Orders incomplete”

About

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Summary

Online store Lord and Taylor sells shoes, handbags, jewelry, fragrances, men's and women's apparel, gifts, kid's goods and beauty items. The spectrum of brands can be detailed on the main page of the corporate site. Online shopping at this site gives customers opportunities of making purchases at discount prices. The company exists not only in the form of online store but is also represented by local shops which can be founded in several American states. In order to execute customer service, Lord and Taylor has an available live chat and communicates with clients in the mail form, feedback form or through some other means. The company is known for its credit solutions which are given to the interested customers and gift cards which foresee special bonuses which can be spent on the shopping on the site.

Lord And Taylor reviews and complaints

Lord And Taylor is ranked 1090 out of 4781 in Footwear and Clothing category

Area Served

USA

Payment Methods

MasterCardDiscoverPayPalVISAAmerican Express

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