Not resolved
2.5
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

Tried to place online order for 45 minutes.They say my PW is not correct.

Tried to reset it twice, link is dead. Tried to copy link. It allowed that the first time, but did not take me back to the reset password page. The second time, I could not copy it.

Tried to call. Stuck in a circular loop with just pressing 1 for a person, and getting nothing. And this is why I don't usually shop at Lord and Taylor. Customer service in and out of store is terrible.

I'm surprised you're still in business. Nordstrom will gladly take my money. The website used to be the worst for searching. That has improved, but I still could not locate the item by using the manufacturer's style number.

I can do that on every other dept.

store website.This is an item I order frequently.

Review about: Lord And Taylor Website.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

I liked: Products, Products offered.

I didn't like: Disrespect of customers.

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LTCustomerRelations
#1415849
Lord And Taylor Verified Representative

Thank you for getting in touch with us!We're so sorry to hear about this.

We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.

We look forward to hearing from you so that we may turn this experience around.Thank you and have a great day!

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