Mclean, Virginia
2 comments

Yesterday, I bought a bag at Lord and Taylor Store on Tysons Corner, Virginia. It's J.fold men's bag. After I came home, I found a price tag inside the bag. The MSRP that the tag shows was $135.00. But the price that Lord and Taylor attached (this tag is outside the bag) was $180.00. I felt I was deceived by Lord and Taylor. Even though Lord and Taylor was selling the bag with 50% off price, this is a very immoral deceptive act to entice shoppers. I don't think it's a just mistake but a shameful commercial shallow deception.

I requested a responsible action by email but L&T just tell me to contact to store. That's it.

Anybody can check and compare two websites:

http://www.lordandtaylor.com/webapp/wcs/stores/servlet/en/lord-and-taylor/montreal-nylon-briefcase

http://www.jfold.com/?product=montreal-top-handle-4

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LTCustomerRelations
#969932
Lord And Taylor Verified Representative

Thank you for your feedback.We truly appreciate you expressing your comments and concerns about your shopping experience with us.

We value your patronage and hope that we can restore your faith in our company in the future.Please contact us at simon@hbc.com to resolve your matter.

Me

I sent a complaint to Lord & Taylor and had to use BBB to resolve dispute. GripeO also helped.

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