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This store had renovations going on for MONTHS and we obviously thought the store was being upgraded.Now that renovations are completed, not only me but all my family and friends who have been shopping there and loving it for over 30 years, are NOT shopping there anymore!

First of all, the place is FILTHY! It SMELLS! Stuff thrown all over the carpets that are never vacuumed! The dressing rooms smell so bad, and clothes never removed, that we refuse to ever try anything on!

Whoever was in charge of the new "Layout" of this store should be fired! It looks like a Junk Shop! Isles are filled with Racks of clothes on sale, with no clear walking paths! Before, there used to be a beautiful wide path going in a circle with each designer area easy to see!

NOW... everything is so jumbled together you don't even know where to go to look for what! Things are all inter-mixed and even the quality of the clothes is terribly down-graded from the beautiful clothes that were sold there before! You can't even find a Register, because Registers are stuck in between tight areas with racks of clothes so close there is barely room to line up...

WHICH by the way... Prepare to LINE UP for 40 minutes with only one or 2 people in front of you because of the incompetence of the Employees! If I had to explain all the experiences I have had at the Registers, this complaint would be way too long... but in a nutshell...

All the Sales Help as well as the people at the Registers are not only SLOW as Molasses but INCOMPETENT! The shoe dept. is BEYOND explanation! EVERYONE shopping is ANGRY and shaking their heads in disbelief!

These people go to get you a shoe and come back an hour later... IF and that's IF they even FIND the shoe you want! Your sales help throughout the store is terrible! They do not SPEAK CLEARLY, NOR do they HELP with anything!

The Entire store is horrible and SO SO Upsetting to all the people who used to shop there! The Store Manager has been advised of all these issues and does not care at all, nor has he tried to make things better! The layout of the second floor is worse than the main floor, and elderly people do not even want to GO UP THERE because the beautiful wide Escalator that was in the store all these years has now been replaced with a skinny escalator that looks like it will break down in a minute! We are BEGGING that someone RE-VAMP this store!

CLEAN AND DISINFECT IT! FIX THE LAYOUT! GET BACK THE HIIGH QUALITY CLOTHES!

RE-INTERVIEW/TEST THESE EMPLOYEES ON THEIR KNOWLEDGE, CLARITY OF SPEECH AND SPEED!GET A MANAGER WHO KNOWS WHAT LORD & TAYLOR IS SUPPOSED TO BE LIKE AND WHO ACTUALLY CARES!

Review about: Lord And Taylor Sanitary Conditions.

Reason of review: They Took Away Our Beautiful Store and Turned It Into A Junk Shop.

Preferred solution: Get A Qualified Store Manager and Clean Up This Store.

I liked: Way the store used to be.

I didn't like: Poor english skills of cs rep, Poor customer service, Filthy store.

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LTCustomerRelations
Wilkes Barre, Pennsylvania, United States #1328087
Lord And Taylor Verified Representative

Thank you for getting in touch with us!We're so sorry to hear about this.

We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.

We look forward to hearing from you so that we may turn this experience around.Thank you and have a great day!

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