1.0
Details
Exchange, Refund and Cancellation Policy
1 comment

on 3 occasions they double billed me for the same purchase and on at least 2 occasions they issued me credits which never showed up on my credit card.I showed them their errors and they gave me a run around and to this day never credited back either the double billed money or the credit for the clothing I returned and for which I have accredit receipt.

I cannot believe that I am the only one this happened to and I am therefore surprised that there aren't any class action lawsuits against them.I would be happy to be part of one should any one want to do this and I would testify with bank and credit card statements to prove it

Reason of review: Problems with payment.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Scam artists.

Comments

Terms of Service
Post Comment
Cancel
LTCustomerRelations
#1410311
Lord And Taylor Verified Representative

Thank you for getting in touch with us!We're so sorry to hear about this.

We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.

We look forward to hearing from you so that we may turn this experience around.Thank you and have a great day!

You May Also Like