Lord And Taylor - Dressing Rooms!

I went to the King of Prussia store last Saturday evening to purchase a cocktail dress.I chose a few to try and on and went into the Fitting Room.

From there, my experience was downhill. There were multiple empty dressing rooms -- well, empty of shoppers -- but none fit to try on clothes. Clothes were stacked on every hook and chair with no place to put my clothes or the ones I wanted to try on. The floors were dirty.

The cleanest was the handicap room. What was really appalling was that when I sat on the bench in the handicap room, the bench pulled away from the wall and sagged! Needless to say, I did not stay to try on my dresses.

And, by the way, right outside of the dressing room was a cash register with a person sitting doing nothing.See photos.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
    • None
  • What I disliked
    • Lack of care for consumers

Reason of review:
Bad quality
Preferred solution:
clean dressing rooms!
Product or service
Review category
Footwear and Clothing
review #884346

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Jul 18 #1186697 New York, New York

Lord And Taylor verified representative

Thank you for your feedback. Please contact me at ltstorecorpissues@hbc.com so that I can look into your issue further.
Thank you!

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