Today I went to Lord & Taylor to get a sensor removed from a pair of pants that I bought on 5/14/17. I had my receipt to prove that I purchased them there.
I felt that i was getting interrogated. I was told that it was the wrong receipt. It clearly had the same skew number on the pants as on the receipt. The young girl didn't bother to look.
Then she went on to tell me that it was a higher price that was on my receipt. Mind you, I bought these pants two weeks ago. She then said i will take the sensor off. She seemed very reluctant to do so.
I think some of these employees need to be trained a little better. Don't assume. If she knew her job, she would have known to compare the skew numbers on the pants and on the receipt.
It was very offensive to me. Not sure if i will ever purchase anything else from here.
Product or Service Mentioned: Lord And Taylor Customer Care.
Reason of review: Poor customer service.