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I was in the shoe dept a waiting for help I ask the sales associate if she could check if they have two pairs of shoe in my size. Well I never expected the answer I received " honey, your at the end of the rainbow " the department was a mess.

I walked out and went to Macy's and found what I was looking for. I never experienced anything like that ever in any store.

Product or Service Mentioned: Lord And Taylor Sales Representative.

Reason of review: Poor customer service.

Company wrote 1 public responses to the review from Feb 19.
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Lord And Taylor Verified Representative

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We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!

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