Product: Lord And Taylor Account Clear all filters (12 of 12 reviews match)
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I have been a customer in very good standing since 1978. I had a premier black credit card for many years and spent a lot of money in your stores over the years! My original account was always up to date and paid in a timely fashion. When I first applied for this...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

We are sorry to hear about this! We encourage you to call credit services at 1 866-465-8292. Thank you.

Product
Lord And Taylor Account
#1219636
Filled the online shopping cart with items. Went through checkout successfully. Received the order by email promising 2 day deliver. Saw the payment in my credit card bill. 10 days later I called them because there nothing was received. They tell me in super bad...
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chiuki
chiuki

reply from Lord and Taylor:Hello, Your order will need to placed with one of our representatives over the telephone using a US based credit card in order for it to process cor...

chiuki
chiuki

Can you or can you not accept international payments made with PayPal or a credit card? By that I mean a card issued in europe, or a non-USA account or credit card?

1.0
Product
Lord And Taylor Account
I liked
  • Website and supposed prices
I didn't like
  • Thieves and idiots
#1141375
For over a month I have been trying to get Lord and Taylor to reset my password. I have now called, today, for the 4th time. When I try to log into my account, I hit forgot password. I then receive an e-mail from Lord and Taylor with a link, only problem the link is...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

3.1
Product
Lord And Taylor Account
I didn't like
  • Order processing
  • Lack of assitance or solution
#1140879
Forget about changing an email address on their website...you can change name, address, etc.but not the email address. I didn't realize that I had to be married to the one I was using. After being on the phone with very helpful and pleasant people, the solution turned...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

Product
Lord And Taylor Account
#996541
But, just a few minutes later, this phone order got cancelled again by Lord and Taylor with no explanation! Ever since then, I am not able to order anything on their site any more. Even I tried to register a new account, the order was rejected under my new account as...
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tina7854
tina7854

The next day I posted this review. One customer service manager contacted me and told me that someone would contact me on the same day (April 18) to solve this issue for me. H...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Hello,Thank you for your feedback. Please contact me at ltstorecorpissues@hbc.com so that I can look into your issue further.Thank you!

2.0
Product
Lord And Taylor Account
#831235
Tried to purchase two jackets for my sons for Christmas online and to my surprise the order did not process, but they sure did withdraw the money from my account. Called them back to be on hold for about an hour kept getting disconnected. When I was finally able to get...
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LTCustomerRelations
HBCSimon
Lord And Taylor Verified Representative

I'm sorry to hear about the inconvenience and want to assure you we are always working to improve our systems to prevent things like this from happening. If we can help you i...

Nuevo, California
Product
Lord And Taylor Account
#742517
I went to purchase a blouse today on the lord and Taylor website because they had a promo code that took 20% off all regular and sale items... I triple checked that I typed the code in correct and that the blouse was included in the sale, and still the promo code did...
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LTCustomerRelations
HBCSimon
Lord And Taylor Verified Representative

I'm sorry you've had a hard time with your online order. Please email us at customercare.other@lordandtaylor.com so we can get this rectified as quickly as possible for you.

Anonymous
Anonymous

Finally got in touch with a lord & taylor representative. She asked for a confirmation number for the purchase, told her I didn't receive one because the order "could not ...

1.0
Product
Lord And Taylor Account
#737168
I ordered a jacket from their online store. Money was taken out of my account immediately. After 24 hours, I received an e-mail saying they could not fulfill my order. I called customer service and they told me that they could not find the jacket in their inventory and...
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LTCustomerRelations
HBCSimon
Lord And Taylor Verified Representative

I'm very sorry to hear that we could not fill your order. I would like to discuss the details of your experience and make sure that we can work to find a successful resolutio...

Anonymous
DD

Similar thing happened to me too. I purchased a gift card form a gift card store to buy a pair of shoes. After ordering the shoes my order got canceled and received exactly th...

Product
Lord And Taylor Account
I didn't like
  • Slow order processing
  • Employees
  • Store experience
#730384
I placed a order with a Customer Service rep on July 11. When i received my order and opened the box it was the wrong item. So i called Customer Service to let them know and the gentlemen that i spoke with was very rude and didnt offer me any discount. All he expressed...
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LTCustomerRelations
HBCSimon
Lord And Taylor Verified Representative

Hello,I'm sorry to hear about your poor experience. If you contact me at jonathan_harter@lordandtaylor.com I would love the chance to hear your feedback to prevent situations...

2.3
Product
Lord And Taylor Account
#671158
I will never order from Lord & Taylor again. I returned a pair of boots that were the wrong size to their store by mail, tracking it and seeing it made it to their store on December 8th. I kept checking for a refund in my bank account, but nada. I've called them...
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LTCustomerRelations
HBCSimon
Lord And Taylor Verified Representative

Thank you for your feedback. We truly appreciate you expressing your comments and concerns about your shopping experience with us. We value your patronage and hope that we can...

Anonymous
No

They are so *** I hate it at lord and taylor !!! I love nordstroms and macys

1.0
Product
Lord And Taylor Account
I didn't like
  • Online service
  • Employees
  • Anything about customer service
#586424