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Okay i found a pair of boots on L&T I wanted to purchase but found them cheaper ($116 cheaper) on a competitors site. I then called them about doing a price match.

The first rep told me as long as its the same boots they will price match nothing about price or color, I was ready to place my order when I told him I had to call back because I wanted to find out if my sister wanted one too. I called back and spoke to another rep "Melissa" who funny enough I have spoken to some months back about another transaction and she was very very rude and unproffesional...she hang up the phone before we were done talking the first time around. So I am thinking to myself "not her again". Anyway it never fails before I could finish explaining myself she told me the item was out of stock and even if it were the price match will need to be the same color, size etc.

Mind you the L&T website does not state those specifics and before I could say anything, she hangs up on me. I called a 3rd time and the representative tells me the same thing so i went ahead and read what the website says. She then starts to fumble and says "let me see what my supervisor will say" After holding for 30 minutes, the line went dead.

Still no solution!!!!!!!I have done price matching with them over 30 times and never have I heard this or ran into any problem. This is total  BS

Reason of review: pricing issue and horrible customer service.

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Andrick Rxb

Sorry to hear about this issue. We will certainly follow up with our team and make sure everyone knows the correct price matching policy.

If you email us at Ltstorecorpissues@lordandtaylor.com we can work with you for a more favorable resolution. Thank you.

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