Product: Lord And Taylor Shipping Service Clear all filters (53 of 53 reviews match)
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Horrible online shopping experience!There is definitely has an online ordering issue at LT. All my orders got cancelled despite being reassured that they were in stock. This happened over a month ago, and I now have some friends complaining of the same. Here's what...
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reviewlady
reviewlady

I would rather you contact me at this point. I have made enough calls to L&T regarding this. If you want to make it right I suggest you go the extra mile and reach out to your...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

3.3
Product
Lord And Taylor Shipping Service
#1090343
I called multiple times and was told that the vendor will be shipping my order and that it will NOT be cancelled. Today the order was cancelled. To be honest, I feel Lord and Taylor should contact Maui Jim and fulfill my order. If I receive my items, I will shop with...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

1.3
Product
Lord And Taylor Shipping Service
I didn't like
  • Customet service
#1083421
Seriously? 2) I returned my item on July 3rd. It is now July 20th and they still cannot locate my return. Ongoing saga. I'm tired and frustrated but I will persist. Never buy anything online from Lord and Taylor. My first time buying from them. But, NEVER again....
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

1.0
Product
Lord And Taylor Shipping Service
#1076862
I placed an online order on June 23rd for 3 pair of sandals, I only received 1 pair of the sandals 2 weeks later, the other 2 never came to me. I called customer service assuring me my sandals would be delivered, they even verified my shipping address, as of today...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

Product
Lord And Taylor Shipping Service
#1076200
I ordered a watch for my daughter's 21st birthday two weeks early, and received a package a week later with just an empty box inside. I called immediately and was told an order would be placed but could get no assurance it would be sent to reach me in time. When I had...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

2.7
Product
Lord And Taylor Shipping Service
I liked
  • Product and sales price
I didn't like
  • Customer service
  • No delivery insurance
  • Customer service and dispute process
#1066697
Ordered merchandise online that I was unable to find in store in my size.Charged shipping and no 20% discount (offered in stores and have on my cell phone). Told by customer service that they are '2 separate businesses' and that I should have entered a promo code...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

Product
Lord And Taylor Shipping Service
#1065783
They keep apologizing for the inconvenience and telling me that they know how I feel. They are sorry this happened to me but offer no explanation and just proceed to order it again and again. I am completely disgusted and will Never order anything from Lord and Taylor...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

Product
Lord And Taylor Shipping Service
#1064516
My husband and I bought some items online with them and it's our worse online retail experience ever, and we are both very savvy online experience buyer since neither of us have much time to shop in store these days.When we proceed with the order, it immediately...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
Product
Lord And Taylor Shipping Service
#1064148
I placed an order #2000216714 on June 13 -around 11 pm.I did not receive confirmation email so I had to call LT to ask about it they said they had some issues with the website and sent my confirmation after a day.Well atleast I received my confirmation email now, but...
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Tamir
Tamir

Well Thank you, but the order was cancelled after 5 days of waiting. Do you process once cancelled still to fix this issue? I will email with details. My order had not only on...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

Product
Lord And Taylor Shipping Service
#1062216
Bought something on presale.Was told I could have it sent to me no charge so that I didn't have to make a trip back to the store. It should have been sent out on a Thursday. The following Wednesday comes and I still have not received my items. All I have is my receipt...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

Product
Lord And Taylor Shipping Service
#1061571