Product: Lord And Taylor Shipping Service Clear all filters (0 of 68 reviews match)
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This is not the first time I’m having issues with the dress. The sent the dress without insert the first time which I already paid for. Have to reorder the dress the 2nd time & paid for it again but didn’t get the dress, now they want me to pay for the dress again....
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

Product
Lord And Taylor Shipping Service
#1269646
I went to a Lord & Taylor store on 4/18 and ordered (#6002056930) the perfect dress in my size for a gala on April 28th. I was told it would arrive 5-8 days. No problem I had 11 days until my event. On Tuesday 4/24 when I realize I don't have my dress yet I can...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

Product
Lord And Taylor Shipping Service
#1243737
I went to Lord and Taylor at New York and bought a skirt by $124. At the time of purchase( Monday April 16 I was told that the skirt will be delivered from a Lord and Taylor warehouse and that it will take 4 to 5 days to arrive at my home address. After had been...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

3.5
Product
Lord And Taylor Shipping Service
I didn't like
  • No good experience
#1237483
IT DIDN'T EVEN OCCUR TO ME TO GET A TRACKING NUMBER SINCE I USED THE ENCLOSED LABEL FROM LORD AND TAYLOR. DEVON C THE CUSTOMER SERVICE REPRESENTATIVE THAT I INITIALLY SPOKE WITH GUARANTEED ME I WOULD NOT BE HELD RESPONSIBLE FOR THE LOST ITEM. I PLACED SEVERAL CALLS TO...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

4.0
Product
Lord And Taylor Shipping Service
#1231055
I placed a order online never got the item! So i went to the store to complain they canceled the order and reorder it !! Waited 2 weeks !didnt receive the item still now its going on a month ! Called lord and teller up on the phone they told me they dont know whats...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

3.8
Product
Lord And Taylor Shipping Service
#1223210
I shop online very often from several department stores and I have never experienced where I have ordered a watch thru online shopping and received my package in the mail and no watch in the box, Unbelievable makes me not even want to order online ever again and now I...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
Product
Lord And Taylor Shipping Service
#1216789
I ordered two pair of pants ten days ago. I got the package today and instead of pants they send me a sleeveless shirt. I did call a customer service and the lady I spoke with said "The pants that you ordered are not longer available so they decide to send me a shirt...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
Product
Lord And Taylor Shipping Service
#1189744
I am in shock at how my frustration over waiting 15 days and spending my personal time hunting down the package to still not even have it was not heard and considered by the company. Having shopped at Macy’s.com and Nordstrom.com for years, I have never encountered such a terrible and unresolved issue. Shopping at Lord and Taylor...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
Product
Lord And Taylor Shipping Service
#1187673
Lord and Taylor is apparently perfectly fine with, perhaps even proud to, commit theft. My husband and I ordered a gift for a friend’s wedding and had it shipped to his address. When we did not receive a thank you note, we were concerned that it was never received....
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

Product
Lord And Taylor Shipping Service
#1176075
On December 26, 2017 at approximately 3pm I placed and online order with Lord & Taylor for $99.96 through their website using PayPal as my payment.The order did not process and therefore I did not receive an order number. I checked my PayPal account and the transaction...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
Product
Lord And Taylor Shipping Service
I didn't like
  • Website and customer service flaws
#1165738