Product: Lord And Taylor Shipping Service Clear all filters (57 of 57 reviews match)
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On December 26, 2017 at approximately 3pm I placed and online order with Lord & Taylor for $99.96 through their website using PayPal as my payment.The order did not process and therefore I did not receive an order number. I checked my PayPal account and the transaction...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
Product
Lord And Taylor Shipping Service
I didn't like
  • Website and customer service flaws
#1165738
I was very disappointed but at least I had another coat on the way. Hours after calling to find out why my order was canceled, another email came through regarding an order I placed THREE DAYS PRIOR saying that the other coat I had ordered was also out of stock. I...
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Anonymous
Rita Ruha

This corporation SUCKS!!!! I will NEVER AGAIN have any future dealings with them!! From being notified,as another customer so succinctly said, 4 days or a week later that your...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
Product
Lord And Taylor Shipping Service
#1159831
Online shoppers beware!! Lord and Taylor has the absolute worst website and customer service ever! I purchased a few items 2 weeks ago and it took 3 days to get an email saying my order was “on hold.” After An HOUR on the phone with someone in India, I was told “no...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

Anonymous
Barbara

I have had the same kinds of experience with L&T. A few months ago I tried to cancel an order but it was never done and I received it anyway. I swore I would never order from ...

2.4
Product
Lord And Taylor Shipping Service
#1145300
Horrible online shopping experience!There is definitely has an online ordering issue at LT. All my orders got cancelled despite being reassured that they were in stock. This happened over a month ago, and I now have some friends complaining of the same. Here's what...
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reviewlady
reviewlady

I would rather you contact me at this point. I have made enough calls to L&T regarding this. If you want to make it right I suggest you go the extra mile and reach out to your...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

3.3
Product
Lord And Taylor Shipping Service
#1090343
I called multiple times and was told that the vendor will be shipping my order and that it will NOT be cancelled. Today the order was cancelled. To be honest, I feel Lord and Taylor should contact Maui Jim and fulfill my order. If I receive my items, I will shop with...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

1.3
Product
Lord And Taylor Shipping Service
I didn't like
  • Customet service
#1083421
Seriously? 2) I returned my item on July 3rd. It is now July 20th and they still cannot locate my return. Ongoing saga. I'm tired and frustrated but I will persist. Never buy anything online from Lord and Taylor. My first time buying from them. But, NEVER again....
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

1.0
Product
Lord And Taylor Shipping Service
#1076862
I placed an online order on June 23rd for 3 pair of sandals, I only received 1 pair of the sandals 2 weeks later, the other 2 never came to me. I called customer service assuring me my sandals would be delivered, they even verified my shipping address, as of today...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

Product
Lord And Taylor Shipping Service
#1076200
I ordered a watch for my daughter's 21st birthday two weeks early, and received a package a week later with just an empty box inside. I called immediately and was told an order would be placed but could get no assurance it would be sent to reach me in time. When I had...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

2.7
Product
Lord And Taylor Shipping Service
I liked
  • Product and sales price
I didn't like
  • No delivery insurance
  • Customer service and dispute process
  • Order processing
#1066697
Ordered merchandise online that I was unable to find in store in my size.Charged shipping and no 20% discount (offered in stores and have on my cell phone). Told by customer service that they are '2 separate businesses' and that I should have entered a promo code...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

Product
Lord And Taylor Shipping Service
#1065783
They keep apologizing for the inconvenience and telling me that they know how I feel. They are sorry this happened to me but offer no explanation and just proceed to order it again and again. I am completely disgusted and will Never order anything from Lord and Taylor...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. Wed like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so tha...

Product
Lord And Taylor Shipping Service
#1064516