Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
1 comment

I am an international customer (Europe) and this is my first (and last) order from Lord and Taylor. I thought it was a reliable company, but how wrong could I be?! I'm waiting for my order to be shipped for a week now, but they DID charge my Creditcard. I'm trying to contact customer service by email and chat, but no reponse at all!

I really hope I can get my money back, since I can't contact them! I think I eventually have to contact VISA. This is without any doubt my most frustrating shopping experience EVER. And I shop online a lot (mostly international).

To all international buyers: stay away from this company and shop somewhere else. They are so not worth it!

This reviewer shared experience about order processing issue and wants this business to have the product delivered as the author lost $250. This person is overall dissatisfied with Lord And Taylor. The most disappointing about lord and taylor shipping service at Lord And Taylor was customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Macys that you may also consider. Also, you can continue reading comments about Lord And Taylor.

Check out the best and the worst companies in Footwear and Clothing category for more informed decision or compare Lord And Taylor to other companies on our site.

Had an Experience with Lord And Taylor?

Write a review


Terms of Service
Post Comment
Lord And Taylor Verified Representative

Thank you for your feedback.We truly appreciate you expressing your comments and concerns about your shopping experience with us.

We value your patronage and hope that we can restore your faith in our company in the future.Please contact us at simon@hbc.com to resolve your matter.

You May Also Like

Don't Waste Your Time Responding Back to the Lord and Taylor Corporate Reps Lord And Taylor "Just because it states that there is an Official Company Response on a review; don't be fooled that L&T actually care about your experience. The company reached out by not..." Read more Modlily - Dress did not match photo on website Modlily "I ordered a dress that I thought was beautiful on the modlily.com. I received a dress from modlily.com and it was hideous. It was made of poor quality and looked..." Read more Lord And Taylor - Fraudulent Pricing Lord And Taylor "On July 10/2017 I purchased 3 LeSportsac Convertible Belt Bags, stated the retail was $125 and on sale they were an incredible price so I thought, perfect for gifts. There..." Read more Lord And Taylor - Ordered a leather Jacket !!!!!!! Lord And Taylor "Ordered a leather jacket from your online site in a medium received a e-mail that was sending me a x small. Called your customer service department as soon as I..." Read more CarMax, not a reputable Used Car experience Carmax "Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on..." Read more Pepperidge Farm - Very disappointed Pepperidge Farm "I have been purchasing Pepperidge Farm cookies for at least 20 years. Before that, my Mom purchased them for 20 + years. My favorite was the Milano cookies. Those have..." Read more North American Van Lines - Refund on extra charge and service not render. North American Van Lines "I booked our move thru NorthAmerican Van line thru your Beltmann Group for July 14, 2017 from Keasbey NJ to Fort Myers Fl.. At the time that the estimate was..." Read more Converse has no quality Converse "Quality of Converses shoes is getting worse and not any better. I see people from all over the world complaining about converse shoes falling apart in couple of months. Yjis..." Read more