Lord And Taylor - Ordered a leather Jacket !!!!!!!

Ordered a leather jacket from your online site in a medium received a e-mail that was sending me a x small.Called your customer service department as soon as I Saw the e-mail was told that I couldn't cancel it even though it was not processing yet it had been just released.

So now I've paid $9.95 for shipping for a size I didn't order and have to waste my time and gas when it arrives to return it. Absolutely not acceptable to me as a customer. Will never buy anything on this site again.

Will spread the word to family and friends about this site and what happened to me.Lord and Taylor should treat there customers better than this.

This review is a subjective opinion of a user.
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Discounts and Special Offers
Delivery Service
Value for money
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Horrible customer service

Reason of review:
Order processing issue
Preferred solution:
Full refund
Monetary loss:
Product or service
Leather Jacket
Review category
Footwear and Clothing
review #722797

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Nov 06, 2015 #1059517 New York, New York

Lord And Taylor verified representative

Please email me at jonathan_harter@lordandtaylor.com and we can discuss your experience and how we can help.
Thank you.

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