Rochester, New York
1 comment
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Ordered a leather jacket from your online site in a medium received a e-mail that was sending me a x small.Called your customer service department as soon as I Saw the e-mail was told that I couldn't cancel it even though it was not processing yet it had been just released.

So now I've paid $9.95 for shipping for a size I didn't order and have to waste my time and gas when it arrives to return it. Absolutely not acceptable to me as a customer. Will never buy anything on this site again.

Will spread the word to family and friends about this site and what happened to me.Lord and Taylor should treat there customers better than this.

Reason of review: Order processing issue.

Monetary Loss: $70.

Preferred solution: Full refund.

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New York, New York, United States #1059517
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