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1.6

I'm having the same complaint other people are having. I sent my returns back using UPS and they received the package on December 16th.

I sent two emails asking for a refund and both were ignored. I called customer service and she kept repeating the same thing. They have 15 days to process the return. Why if they've received the merchandise?

I've never encountered such a ludicrous policy. I purchased part of my order through pay pal so I've opened a dispute but not sure what I can do about the other.

They must have a serious problem. I would not recommend shopping there unless you knew you aren't going to return.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $500.

Preferred solution: Full refund.

Lord And Taylor Pros: Clothing.

Lord And Taylor Cons: Customer service and slow refund.

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it is the worst time to return anything in Dec.

They are only interested in sales.

it will take you 2 or 3 months to get a return. it could come from the wilkes barre pa center.

I know, I use to work there 3 years ago.

Andrick Rxb

Thank you for getting in touch with us! We're so sorry to hear about this.

Weโ€™d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.

We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!

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