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This is probably the worst higher end department store I have ever dealt with. It is UNBELIEVABLE that they continue to let their customer service to be this bad. Even after all these horrible reviews! I will NEVER EVER step foot in that store again nor ever order...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
I didn't like
  • Failed to process my order
  • Zero concern to provide customer service
  • Website misleading about delivery time
#1283662
About two weeks ago, I went in to Lord and Taylor at Fair Oaks Mall, Fairfax Va and got a dress for my friend new born. When I purchase the dress I asked the cashier for a box bc it's a baby shower gift, the cashier told me she has no box and to go downstairs to...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1280106
Ordered a pair of shoes yesterday waiting for email I called today was told order cancelled out of stock was not told on phone person was hard to understand
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1279202
This is my first and last time I am shopping at Lord and Taylor because compared to every store that I have shopped , this is by far the worst refund policy I have ever had to deal with . I returned my dress with the given label and called to make sure that they...
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Anonymous
Denise Pallman

Same situation with me 2 dresses I returned. Waitress no for refund of $360.00. Worst customer service experience and even worse warehouse and refunds. I can’t believe a store...

Anonymous
Lakshmi

I totally agree ! I returned the stuff over a 45 days ago and still haven’t recieved a refund.First and last time purchase ever!!! Pissed

1.0
#1277052
I went into your store last night to purchase a dress and was appalled by the conditions of the dress dept Clothes were thrown all over The racks were packed The dressing room is a disgrace I normally do not complain but I use to shop at lord and Taylor years ago...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.4
#1275173
I purchased a $93 charm bracelet, which after trying it on, I immediately saw that it was too big. I returned item the next day via USPS. I waited Nearly 4 weeks, and finally I heard back from lord and Taylor. They returned item, stating the are not going to refund my...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.5
I didn't like
  • Return policy and mislabeling advertised item sizing
  • Unfair refund practices
#1270197
I ordered 2 dresses & received 3 shoes instead. Customer Service couldn’t provide me with free return label due to issues with FedEx website. They asked me to pay for the dresses again in order for them to send me the right items which should’ve been in the first...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1269646
I am frustrated and very disappointed! The order I placed online will not reach me in time for the event I need to attend. I bought the garments online because the website led me to believe that I would get them in plenty of time prior to when I needed them. The...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

2.3
I didn't like
  • Website misleading about delivery time
#1266814
Place an order paid with my card called to find out about order somehow order never processed correctly but money taken from card. They didn’t care kept telling me just to call my bank which didn’t allow me to get my funds immediately I had to wait 7 days before they...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1262949

Contact Lord And Taylor

Mailing Address:
Lord and Taylor
250 Highland Blvd.
Wilkes-Barre, PA 18702
Phone:
(800) 223-7440
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Lord And Taylor Products and Services

I contacted Lord and Taylor and there was fraud in my card. No other mail from them, and now they are recharging me for stuff I never bought.
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

3.8
#1262194