filters
State:
Show
City:
Show
Product:
Show
The serve lady gad a very bad connection and it was veru inconvenient for me .. too annoying of a process.. had to hang up!!
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

#1383203
Lord and Taylor has the most infuriating and insane customer service; a purchase I made and returned in march has still not been refunded to my account!!! I have called more times than I can count at this point and everyone I speak to says they have to forward it to...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

Anonymous
Anonymous

Same experience...and we are not the only ones! They are complete scam artists, never though L&T would do this (however, they sold to new owners in 2016...so who knows). Call ...

1.0
#1378853
For the second time i have ordered something on line only to be sent an email the day before delivery it was cancelled. When i called to ask why it was that the coat was not in my size. THAT IS NOT MY PROBLEM L&T, IF ITS NOT IN MY SIZE TAKE IT OFF THE SITE. So once...
Read more
Anonymous
Anonymous

Call your credit card company and open a dispute ASAP (if you used paypal call them first). That was the only way I finally received my refund after months of getting the run ...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

2.5
I liked
  • Coat
#1372888
I commented here a few months ago. I will try to make this quick because I have been through so much in the last few months trying to get my undisputed refund that I would be writing a short novel otherwise. I placed an order online with L&T. I sent back the order (did...
Read more
HonoredGoldenRetriever993
HonoredGoldenRetriever993

First thing I want to do is thank you for replying, you had some great suggestions and your support/understanding in this very frustrating, almost helpless feeling, time. I wa...

ExaltedKingPenguin122
ExaltedKingPenguin122

OMG! I guess this is their m.o. I am in same boat but for far less an amount. I, too, have wasted too much of my time chasing down the $69.33 owed me. I read another comment o...

I didn't like
  • Getting lied to about an undisputed refund owed to me for months
  • Customer service and dispute process
  • Just excuses and promises
#1370753
I was at lord and Taylor at white flint mall today. I went to the lingerie department to buy a bra/spandex to wear under a dress for a wedding. Alesa waited on me and when she went to zip my dress she made the comment to me that I NEEDED TO FAST!!! I was and am appauld
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

1.0
#1369175
I used the return label included in the box to return a pair of shoes and a dress, that were part of a larger order. After not seeing a refund, I completed the online return request. Two days later I received a refund for my shoes, but not my dress. That was on...
Read more
HonoredGoldenRetriever993
HonoredGoldenRetriever993

I had the same problem. Returned items, received partial refund, called customer service and got excuse after excuse, promise after promise- always telling me to wait another ...

ExaltedKingPenguin122
ExaltedKingPenguin122

Buckle your seatbelt, because you may be taken for a ride. I am so appalled and angered that a company would behave so brazenly dishonest!! Since posting on here about my eeri...

1.6
#1367745
A return two months ago still without refund numerous calls and emails they have strung me along gotten me confused with other accounts an keep telling me they either already returned the money or wait more time I realize they are going bankrupt I know why and they are...
Read more
ExaltedKingPenguin122
ExaltedKingPenguin122

OMG...so are they cooking their books or just stealing from customers outright?? I am so angry. I am in same boat. Demand a chargeback by your credit card company. My dispute ...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

1.0
#1367646
I love shopping at L&T. I recommend it to friends and family. I've been a long time customer. Today's customer service by a store associate was disappointing. I went to purchase a new pair of pants for work. Sales associate gave me the total and I let her know that I...
Read more
LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

3.9
#1363153
I returned an item and tracked the shipment online. Lord and Taylor received the return on August 15 but has yet to issue a $150 credit back to my Lord and Taylor card. Called customer service 8 times already and each time it is a different story - refund is being...
Read more
ExaltedKingPenguin122
ExaltedKingPenguin122

I guess using the L&T store charge card doesn't have its advantages. Sadly, this sounds like their m.o. Customers make purchase. Customers make returns that are confirmed with...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

1.0
#1360878

Contact Lord And Taylor

Mailing Address:
Lord and Taylor
250 Highland Blvd.
Wilkes-Barre , Pennsylvania 18702
United States
Phone:
(800) 223-7440
More

Lord And Taylor Products and Services

Lord & Taylor shipped me a set of king sized sheets with too many bar codes. This shipment is currently stuck in a warehouse in Connecticut and FedEx has informed me that they will not be delivered to me. Lord & Taylor will not refund me for these sheets because I...
Read more
HonoredGoldenRetriever993
HonoredGoldenRetriever993

I waited over 3 months for a refund and ONLY received it once I got American Express involved. I urge you to contact either paypal or your credit card company to open a disput...

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

1.4
I didn't like
  • Not taking responsibility with customer jumping through hoops
  • Refund problems
  • Zero concern to provide customer service
#1360786