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I was in the dress department buying a special occasion dress today and received terrible service. Long story short the sales associate began aggressively shouting at me as I was buying the dress since i was telling him that no one was helping me throughout the...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

2.3
#1333162
I had a surgery and missed my return window by 7 days. One rep said they would honor it but then stated that they couldn’t. I used to live in the east coast and used l and t all the time but never again
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

2.7
#1332156
I was in a store today, I had my L&T credit card but forgot to bring the mailing that gives me $10 off a purchase for my birthday. The cashier told me she would not give me that discount without the mailer. She should have been able to use my credit card number to get...
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Anonymous
Anonymous

This issue has been resolved.

LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

1.6
I didn't like
  • Rigid policies and rude customer service
#1331246
I originally ordered a swimsuit on May 24/18. As I live in Canada it was sent through Borderfree and I paid by PayPal. I received the swimsuit quite promptly (within a week) which I was quite happy about. However, as the swimsuit did not fit I decided to return it....
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

2.0
I liked
  • Product and sales price
I didn't like
  • Lack of integrity
#1329503
I placed an online order for some items of clothes (using paypal) on May 14. The clothes were purchased for a vacation I was taking but had to cancel due to a personal matter. I returned the clothes (never even tried them on) and was sent an e-mail on July 5 stating...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

#1327088
I returned a set of dishes more than 2 weeks ago. The courier picked it up from my apartment. It was one order but there were 4 boxes. Since then, I have only received a partial refund and Lord and Taylor is now saying they need up to another 3 weeks to resolve the...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

1.3
#1324307
Lord and Taylor claim they will address the issue
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

#1324193
I received a leaking bottle of perfume so I called regarding returning it as I didn't want to pay shipping when it arrived damaged and was told not to return it but send a photo and they would issue a refund which I did. I paid $108.12. They refunded $16. I tried...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

3.6
#1323845
I received a leaking bottle of perfume so I called to find out if I could return it without being charged return shipping fee and if it's even legal to ship broken/leaking perfume. I was told to send a picture and there was no need to ship it back. I sent photo and...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

#1323724

Contact Lord And Taylor

Mailing Address:
Lord and Taylor
250 Highland Blvd.
Wilkes-Barre , Pennsylvania 18702
United States
Phone:
(800) 223-7440
More
I ordered a suit online and only received the jacket without the pants. So I returned it and still haven't received the return money back. Customer service just gave me run around; such a headache.
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at LTSocialMedia@hbc.com with details so that w...

#1321732