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I was in the shoe dept a waiting for help I ask the sales associate if she could check if they have two pairs of shoe in my size. Well I never expected the answer I received " honey, your at the end of the rainbow " the department was a mess. I walked out and went to...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1193321
I ordered two pair of pants ten days ago. I got the package today and instead of pants they send me a sleeveless shirt. I did call a customer service and the lady I spoke with said "The pants that you ordered are not longer available so they decide to send me a shirt...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1189744
Lord and Taylor has now given me two of the worst shoppimg experiences of my life. They simply don't care about their customers. Like a rat on a sinking ship, they penny and dime their customers. I saw the shoes I wanted on sale and couldn't resist, though my first...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1188621
I have been waiting 15 days for a package to be delivered. I went to the Post Office and wanted 1.5 hours to find out they don’t have it. After waiting for the overdue package I figured at this point I would just call and get a refund so I could go purchase the items...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1187673
I returned several dresses from an order in November 2017. When I received the email confirming that my return was received, the items listed were wrong; it showed the item I kept as returned, one dress showed as returned twice, and two dresses that I returned were...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

1.0
#1184309
Im 15yrs old my grandma and I was shopping for shoes for church. The Sperry Boot caught my attention. I picked them up to check price and add my mom's discount. This white women in shoes around 330pm white shirt, I believe her hair blonde with gray streeks said: WHAT...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1182979
In the past I have been purchasing dresses at Lord and Taylor's Petite Department in the Burlington, MA store. Then... to my surprise, the Petite Dresses were eliminated. When I have been shopping at the store, I am reassured that they will be stocking dresses. I am...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for taking the time to provide us with your feedback! We appreciate you bringing this to our attention. We will be happy to forward this to the appropriate departmen...

#1179166
Lord And Taylor - Scammers
i ordered 2 items, blouse and a dress, they were shipped in 2 different boxes. so when i tried them, i don't like the fit and quality so i end up returning them but i only used one box, the box that was used for the dress since its bigger, put both items in the box and...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

2.2
I didn't like
  • Horrible customer service
#1178041
I was in the woman's dept. and Terry was simply wonderful. She made me feel respected and went out of her way to be very very helpful to me. She looked hard to find the coat I needed and I really appreciated her patience. I must say that most of the salespeople are...
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

4.8
I liked
  • Customer service i received
#1176098

Contact Lord And Taylor

Mailing Address:
Lord and Taylor
250 Highland Blvd.
Wilkes-Barre, PA 18702
Phone:
(800) 223-7440
More
Lord and Taylor is apparently perfectly fine with, perhaps even proud to, commit theft. My husband and I ordered a gift for a friend’s wedding and had it shipped to his address. When we did not receive a thank you note, we were concerned that it was never received....
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LTCustomerRelations
LTCustomerRelations
Lord And Taylor Verified Representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so th...

#1176075