63 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I went to two different Lord and Taylor stores locally (Lawrenceville and Freehold, NJ). BOTH store managers we're rude, short, and condescending while informing me that, apparently, I cannot return a pair of shoes without the original box.

My girlfriend accidentally threw the box out. Macy's has accepted my unworn shoes in the past without a box for store credit.

The shoes have never been worn, and I have proof of purchase via L&T credit card statement (purchase date, store number, reference number, and SKU). Regardless of whether or not this issue gets resolved, I will be doing the entirety of my shopping at Macy's going forward.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $60.

Preferred solution: Store credit for the current selling price of the pair of shoes..

Location: Quakerbridge Mall, Lawrenceville, NJ 08648, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Andrick Rxb

Thank you for getting in touch with us! We're so sorry to hear about this.

Weโ€™d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.

We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!

Lord And Taylor Reviews

  1. 463 reviews
  2. 144 reviews
  3. 82 reviews
  4. 42 reviews
  5. 20 reviews
Lord And Taylor reviews