Lord And Taylor - Rude Customer Service
I went to two different Lord and Taylor stores locally (Lawrenceville and Freehold, NJ). BOTH store managers we're rude, short, and condescending while informing me that, apparently, I cannot return a pair of shoes without the original box.
My girlfriend accidentally threw the box out. Macy's has accepted my unworn shoes in the past without a box for store credit.
The shoes have never been worn, and I have proof of purchase via L&T credit card statement (purchase date, store number, reference number, and SKU). Regardless of whether or not this issue gets resolved, I will be doing the entirety of my shopping at Macy's going forward.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $60.
Preferred solution: Store credit for the current selling price of the pair of shoes..
Location: Quakerbridge Mall, Lawrenceville, NJ 08648, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Thank you for getting in touch with us! We're so sorry to hear about this.
Weโd like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.
We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!