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2.2

Was on the website 4/16/16 at night past midnight for two hours trying to order shoes so I could use the friends and family 25% discount. The website is difficult to maneuver.

Finally I'm at checkout and I can't complete the order because none of the items are in inventory although I could select each item. I was on the phone with reps both that night and on 4/17/16. They could select the items too but then couldn't complete the order. Over 3 hours wasted of my time.

No one at Lord and Taylor understood my frustration! No one offered me anything to compensate me to make up for the inadequacy of their website. Will never shop at Lord and Taylor again especially on line.

Will tell everyone I know not to either. Might even call my local news station to do a story about this frustrating experience.

Reason of review: Order processing issue.

Location: Philadelphia, Pennsylvania

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Andrick Rxb

Hello,

Thank you for your feedback. Please contact me at ltstorecorpissues@hbc.com so that I can look into your issue further.

Thank you!

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