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Exchange, Refund and Cancellation Policy
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Never purchased from Lord & Taylor before so what did I know? They have a reputable name, around for years so I had no hesitation purchasing online.

I ordered a few items. My card appeared to be double billed; I called customer service and that was resolved. When I received the items, four pieces were too large, I returned them. When I return items from other stores, my refund is prompt.

I guess I have gotten spoiled because while I did receive a refund/credit back to my charge card, it took way too long after they sent a notice my items were received.

And as this was my debit card and, therefore, cash I could have used, I had to wait a while for the credit back to my checking account after getting notice they had possession of the returned items. For that reason alone, I will not be ordering from them again.

Reason of review: Order processing issue.

I didn't like: Refund.

Company wrote 1 public responses to the review from Nov 16, 2017.
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