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1.4

I went into your store last night to purchase a dress and was appalled by the conditions of the dress dept

Clothes were thrown all over

The racks were packed

The dressing room is a disgrace

I normally do not complain but I use to shop at lord and Taylor years ago weekly and loved the experience

The quality of workers and service are horrible

They put a device on bottom of my dress like I was a thief or would wear it and then return

You need to operate like Nordstrom

If I want to return something I should be able to do without question or a plastic device attached to bottom of dress

I give your store another year and you are done

I hope I am wrong but I would never come to your store in the best mall in the country

Please get your act together

Thank you

Reason of review: Bad quality.

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Andrick Rxb

Thank you for getting in touch with us! We're so sorry to hear about this.

Weโ€™d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.

We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!

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