Lord And Taylor - Time to shop somewhere else
I bought a coat yesterday in the store. It was marked $180 on sale for 50 percent off.
I also had a $15 coupon. So it cost me $75. I thought that was a good sale. This morning it was on their website for $72 - 60'percent off AND I didn't have to use my $15 coupon to get that price.
So I waisted my coupon and paid more!
I am returning the coat and will shop somewhere else from now on. Charging two different prices, one on the website and another in the store will only make dissatisfied customers.
Reason of review: Pricing issue.
Monetary Loss: $75.
Preferred solution: Let the company propose a solution.
Lord And Taylor Cons: Price deception.
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Comments
Please avoid publishing any personal information and promotional content
They will refund you the difference and give you back the coupon. I bought a coat and the
next day it went to 60 percent off. I went back to the store and got my extra 18 dollars off.
Thank you for getting in touch with us! We're so sorry to hear about this.
Weโd like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.
We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!