Resolved: Lord And Taylor - Will not refund my return
New Reviewer
Resolved
2 comments
Updated by user Jun 05, 2017
After reaching out to ltstorecorpissues@***.com, a representative followed up and issued the rest of my refund.
Original review posted by user Jun 02, 2017
I bought two of the same dresses in different sizes from Lord and Taylor and had to return both, as the style did look good on me. I was only refunded for one dress, with no explanation given.
I've tried emailing customer service multiple times to get the other half of my refund and no one has followed up.
I'm out $108, along with the unnecessary interest on my credit card. This was my first and last time shopping with Lord and Take-your money.
Reason of review: Return, Exchange or Cancellation Policy.
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Thank you for getting in touch with us! We're so sorry to hear about this.
Weโd like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further.
We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!
Thank you for the assistance and timely refund. I sincerely appreciate the help.