On two separate occasions I ordered merchandise as gifts.Both times ordered and paid for gift boxes.
First time, gift box not included. After multiple calls to customer service, never could get a box sent. It took 2 weeks for my credit card to be refunded. They have to create a case, first, I was told.
Unfortunately I assumed first time was a fluke. Ordered another gift box with merchandise. No gift box arrived again. Same mess all over again...
took several calls and even a supervisor could not figure out a way to get me a gift box. This last order? Still haven't received a refund.
Last time I order from Lord and Taylor.Ever.
Review about: Lord And Taylor Customer Care.
Reason of review: Poor customer service.
Preferred solution: This company has a serious customer service problem. Gift boxes should not be this hard..
I didn't like: Awful customer service, Online service, Gift boxes are impossible to recieve.