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On two separate occasions I ordered merchandise as gifts.Both times ordered and paid for gift boxes.

First time, gift box not included. After multiple calls to customer service, never could get a box sent. It took 2 weeks for my credit card to be refunded. They have to create a case, first, I was told.

Unfortunately I assumed first time was a fluke. Ordered another gift box with merchandise. No gift box arrived again. Same mess all over again...

took several calls and even a supervisor could not figure out a way to get me a gift box. This last order? Still haven't received a refund.

Last time I order from Lord and Taylor.Ever.

Review about: Lord And Taylor Customer Care.

Reason of review: Poor customer service.

Preferred solution: This company has a serious customer service problem. Gift boxes should not be this hard..

I didn't like: Awful customer service, Online service, Gift boxes are impossible to recieve.

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New York, New York, United States #1289818
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